A support ticket allows you to directly correspond with a ClapAlong support representative.
Here is the link for summitting the support ticket: http://www.clapalong.com/?action=user!usercenter
Any issue that a ClapAlong technical support rep feels cannot be resolved within the community, or an issue that needs to be escalated to the developers requires a support ticket.
Please note that every time when the Basileus is crowned, the will be a total refresh of city type.
There are four types, Neturalish, Attackish, Defensish and Transferish.
If by coincidence the current city you are in is changed to Neturalish, you will sent back to Capital without Personal Token refresh.
Besides, if the Alliance betwen the two Factions broke, the players who are in the cities belong to the Allied Faction will be sent to the capital without Personal Token refresh.
Please follow the simple steps below and this should restore your game.
1. Log into Facebook.com
2. Open your Privacy Settings
3. Edit Settings for Ads, Apps, and Websites
4. Click Edit Settings in Apps you use
5. Find the ClapAlong listing (ie: ClapAlong, Batheo, Castlot, Loark, etc)
6. Click the X to remove the application. Do not block the app, simply remove it.
7. Return to http://www.clapalong.com
8. Click on the Sign In button
9. Select the FB icon and you will be prompted to authorize the app again
10. Click on the change located below Send me email
11. Using the drop down menu, select the second option for anonymous email
12. Click Allow